In crisis?

If a person's mental or emotional state gets worse quickly, this can be called a mental health crisis or a mental health emergency.

It may be a person’s first mental health crisis or a relapse of an existing mental health condition.

Mental health crisis may be one of these:

  • suicidal behaviour or intention
  • panic attacks / extreme anxiety
  • psychotic episodes (loss of sense of reality, hallucinations, hearing voices)
  • other behaviour that seems out of control or irrational and that is likely to endanger the person or others

In a crisis situation, it's important to get help quickly. If you have an urgent mental health problem or are concerned about someone who may be in crisis here are a number of organisations who can help.

If there is an immediate risk call 999

If you, or someone you know, are in immediate danger of serious harm (for example, if someone has taken an overdose) call 999 for an ambulance immediately.

Give as much information as possible to the operator and be as clear as you can when giving your address and telephone number.

If there is a risk of physical violence, or if the person is at risk of self harm or of causing harm to someone else, it may be necessary to contact the police.

Crisis Resolution and Home Treatment Team (CRHT)

If you are receiving treatment from your local Community Mental Health Team (CHMT) for mental ill health you will have the phone number of your local Crisis Resolution and Home Treatment Team (CHRT) in your care plan (if you have one).

For people without a care plan, or if you can't find it:

  • Telephone your GP surgery and ask for an emergency appointment. If you phone and the surgery is closed there should be a recorded message giving you an emergency contact number to call.
  • Telephone your mental health worker or care co-ordinator if you have one.
  • Go to the accident and emergency department at your local hospital if there has been an injury or another physical health problem.

The Scarborough, Whitby, Ryedale Crisis Resolution and Home Treatment team is based at Cross Lane Hospital in Scarborough. 

North Yorkshire out of hours mental health helpline

North Yorkshire out of hours mental health helpline is a confidential and anonymous service available to anyone registered with a North Yorkshire GP. 

It provides a listening ear, emotional support, signposting and referral into other services for individuals experiencing mental health distress and their carers.

It is open from Monday to Thursday 5pm to 8.30am and on Fridays from 4.30pm. The helpline is open 24 hours on Saturday and Sunday.

North Yorkshire out of hours mental health helpline can be contacted on:

Tel: 0333 0000 309


The Samaritans are open 24 hours a day, 365 days a year. If you need a response immediately it's best to call  them by telephone. Calls are free.

Tel: 116123


NHS 111

If you want to call someone to talk about how you feel or how you deal with someone else's behaviour, you could contact NHS 111.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones. More information is available here.

Tel: 111

Textphone: 18001 111